Frequently Asked Questions
If you book for food or drinks for less than 15 guests we ask for your card details at the time of enquiry to authenticate £10pp to secure your booking. This isn’t a payment or charge, but should you not show or give less than 24 hours notice of cancellation, the amount may be claimed.
If you book for a large party of over 15 guests or more terms vary depending on the location. These can be found on the individual sites pages & will be communicated to you when you enquire.
Payments can be made via card link or for corporates via BACS. BACS payments must be received a minimum of 7 days in advance of your Event date. Please note that we now operate cashless venues.
If you book for Bottomless Brunch, Afternoon Tea, Cocktail masterclass, Ping pong table or a Beer Pong table; full payment is required to secure your booking.
N.B not all booking types are available at all venues.
This will depend on your booking type, and will be communicated when you make your enquiry.
Sometimes we may have to make reasonable changes to your booking. We will contact you as far in advance as we can to let you know if our food or drinks menus have been updated and your pre-ordered menu selections are no longer available or if the products you have pre-ordered are unavailable or out of stock with our suppliers. We will do our best to offer a close alternative.
If you want to change your preorder, then we will let you know of any price changes that may have taken place since your booking was confirmed. We will honour the prices of packages included on your booking at the time of confirmation but if you are looking to add on any items to your package, those items will be subject to the latest prices.
We are now cashless and can only accept card payments in bars or via our app (selected sites). For private corporate functions we also accept BACS, please contact our reservations team to request details.
If you need to amend your booking please contact our reservations team via your email communication.
Your enquiry becomes a confirmed booking when your payment card details have been accepted and/or you have paid the deposit/provided a full pre order that the booking may require.
We will always do our best to seat you in your preferred spot, but we cannot guarantee specific tables/areas as guests are placed in the best space for the size of the group around our other reservations. This doesn’t include private hire.
Of course, you can bring your own decorations &/or cake however we can’t store these before or after your booking. We only ask that you don’t bring table confetti as it stains the tables & that you are mindful not to damage our fixtures,fittings and furnishings.
You may cancel your booking at any time within the Cancellation period by contacting our reservations team.
Table for Food or Drinks less than 15 guests – up to 24 hours prior to Event
Bottomless Brunch/Afternoon Tea/Masterclass – up to 72 hours prior to Event Private hire, Christmas, and bookings of over 15 guests– 28 days prior to Event
Refunds can take up to 7 working days, though are typically quicker than this. Please do not contact us until this period has passed. We can only refund the original method of payment.
A cancellation after the Cancellation period, or if you do not show for your booking, will result in your deposit/payment being forfeited or your card being charged £10 per guest.
For any reservation type: If the total price of your booking is over £500 (inc. VAT) less than 28 days -14 days notice of cancellation will result in 50% of the balance, plus any deposit being retained by us. For less than 14 days notice, this will result in 100% of the balance, plus any deposit being retained by us.
Please check the individual venues’ current offers on their webpages.
Minors are welcome until 18:00 daily with an accompanied adult at the following venues: The Magic Garden
The Hockley Arts Club
The Blind Rabbit
The Beeston Social
We operate a challenge 25 policy, ID may be required. Management reserves the right to refuse entry.
Please get in touch with the individual venues via our social media pages.
Please head to the individual venues’ website’s Gift voucher tab to purchase a digital gift voucher. If you would like a physical voucher, please contact the reservations team.
We advertise all our vacancies on Indeed.